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TaxSlayer

TaxSlayer

www.taxslayer.com
What is your customer experience with TaxSlayer?

TaxSlayer Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • TaxSlayer has 2.3 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend TaxSlayer to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to file with, Tax service works, Pwrsistance.
    Cons: Need help and can not get a hold of anyone, Are affiliated with green dot, Not getting my from irs.

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Media from reviews

TaxSlayer - Need help changing or getting into my account
TaxSlayer - Can’t file my taxesTaxSlayer - Logging issuesTaxSlayer - I was asked to provide feedback..I’m happy they are providing help to me, no...TaxSlayer - There were a unauthorized transactionTaxSlayer - Can't get into my accountTaxSlayer - IRS TAX FRAUD AND UNLAWFUL TERMINATION
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Anonymous
map-marker Albuquerque, New Mexico

How to find 1099R and how to convert from small business to regular Question

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Difficult to find the 1099R

Recently trtired so no longer needed the small business form. Unable to convert without calling customer service

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Cristina P Nun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Collingswood, New Jersey

Refund being reviewed

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Is it common this year for the refunds over 500 to be reviewed? My son and my ex who filed with tax slayer didn't get their refunds yet and it is saying it's being reviewed and they will be notified but they haven't.

I'm thinking this is a 2025 issue because of the irs workers being depleted and everything under inspection.

I love Trump so if this is the case they can wait. Just curious

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User's recommendation: I love tax slayer... but no refund yet this year

Aden Zlz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Luxemburg, Wisconsin

Poor customer service

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I wanted to review returns prior to filing so I paid so I could review them. I found what appeared to be an error.

When I went back in to correct, it did not carry to the state return. I was not able to correct the state return. Then I got a message that I would be unable to exile my state return. I paid for the service but did not receive it.

Cant get my money back.

Going back to turbo tax. NUTS!

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User's recommendation: Don’t bother

Romney Xyz
map-marker Sterling Heights, Michigan

Ride customer service people

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I contacted tax slayer about information on my refund and not being able to access my account because their app says it's sending me a text message with a number to confirm access and was NOT helped by a rude representative and hung up on so I still can't access my account and got NO HELP or INFORMATION instead I got a rude assistant and a headache.

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User's recommendation: Use different online tax services

Barbara B Ixh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t access free filing

I've been trying for three hours to access the free filing and it keeps trying to charge me $52.95. I'm very, very frustrated.

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Preferred solution: FREE FILING like advertised

Kimberly R Lmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive my tax for 2023

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I filed my taxes through you and I never received my tax return last year. So, I was hoping to know if I was going to be able to get help because it says it's still in process.

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1 comment
Guest

Please contact us directly for assistance.

Anonymous
map-marker Durham, North Carolina

Help with taxes

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I'm totally satisfied. Very professional and very patient.

Very pleased with my service. She was very prompt.

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Raini Eef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Delete account

Please delete my account. Thank you.

I made a mistake on filing taxes. If not can you call me at 907-643-****.

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Anonymous
map-marker Buffalo, New York

I gave the wrong routing number by one number and they sent my refund on feb 25 I never got it

My routing number was off they sent my refund on February 25 to my bank but I never got it so will I get my money by check

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User's recommendation: Double check your numbers before sending

Miklos Tju
map-marker Austin, Texas

Need to Amanda tax

Person that did my taxes didnt add other job sent taxes efile an will not give me info to re do it what do I do

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Anonymous
map-marker Redmond, Washington

Tax return

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Your app was quick and easy to use.Only a few questions and I was done in 20minutes for my form 1040.zTaxslayer was also the price.Iwill

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User's recommendation: Use Taxslayer

Jad Clr
map-marker Norfolk, Virginia

Problem with form 2441

Updated by user Dec 11, 2024

He answered my question by telling me that the problem was resolved that day. And it was

Original review Dec 10, 2024

I was filling out form 2441. When finished I hit continue.

Nothing happened.

And I didnt get an error message. No matter how many times I tried

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Tizzle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need help changing or getting into my account

TaxSlayer - Need help changing or getting into my account

I cant get access to my account in order to get my 1040 form to take to the irs . I called taxslayer twice an they said they send it to my email an I didnt get a email from u all at all .

An my email is shantehooper6@***l . Im getting everyone else email but I dont understand y Im not getting u all email . I even deleted emails to see if I wouldve got u all email but I didnt an im not sure y . Can someone please please help me get my 1040 .

My email that I use to get into my account showing up like Ive never did my taxes but I know I did for sure . U all can even see it on yall end but on my end . Its nothing . Im so confused and frustrated.

I need help before my appointment with the irs may 3rd . Thank u an have a great day .

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Preferred solution: My 1040 form

Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

IRS and US Taxes: What consumers should consider this tax season. In this video interview with Pissed Consumer, professor of law, Francine J. Lipman shares her tips on tax season and talks about the IRS system, the pandemic impact on taxpayers, and the US economy.

Read full article
Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

James B Ite

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cody, Wyoming

Unresolved

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Well I tried contacting taxslayer through their customer service number. Every time I called they said that they were closed.

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Bharat P Diw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Can’t file my taxes

TaxSlayer - Can’t file my taxes

Submission Id: 530032****084252**** Reject Code F104*-***

Please refer to the explanation of your rejection below. To make corrections to your return, select Edit Return to enter the program and resubmit your return through 'Send Return Electronically' when corrections have been made. If you need additional assistance with your reject code, please email our support staff.

Detailed summary for the IRS reject code:

If Form 1040, 'PrimaryClaimAsDependentInd' is not checked, then the Primary SSN must not be the same as a Dependent SSN on another return filed for the same tax year.

Additional Info: XXX-XX-3469

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Julie B Peh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Too difficult to get live help

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I am unable to access the account because the email used when filing is no longer accessible. I cannot have anyone help me and the automated system is useless. Right now, I'm waiting for someone to call me back.

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Cons:
  • No customer service

Preferred solution: Access to all documents used to file

User's recommendation: Use turbo tax

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